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Terms of Use

Effective date: 8 October 2026 · Payzar (Pty) Ltd

Registered address: 07 Madanzhe Street, Golgotha, Thohoyandou, 0950, South Africa
Contact: support@payzarapp.co.za

1. Introduction and acceptance

These Terms of Use (“Terms”) govern your access to and use of the mobile application, web portal, SaaS software, POS tools, and related technology services (together, the “Platform”) operated by Payzar (Pty) Ltd (“Payzar”, “we”, “us”, or “our”).

By accessing or using the Platform, you (“User”, “Merchant”, or “you”) agree to these Terms, our Privacy Policy, and applicable laws of the Republic of South Africa. Payzar provides software and payment-integration technology; it is not a registered bank or deposit-taking institution. Payment processing and settlement services are provided by licensed payment providers and financial institution partners, including Ozow (Pty) Ltd, where applicable. If you do not agree to these Terms, stop using the Platform.

2. Eligibility and account registration

You must be at least 18 years old or otherwise have full legal capacity to enter into a binding agreement under South African law. When creating an account, you agree to provide accurate, current, and complete information, which may include your full legal name, South African ID or passport number, valid mobile number, email address, and residential or business address.

You are responsible for protecting your login credentials, PINs, and one-time passwords, and for activity carried out through your account. Contact us promptly if you believe your account or credentials have been compromised.

3. FICA compliance and identity verification

To meet applicable Financial Intelligence Centre Act, 2001 (FICA) and anti-money-laundering requirements, Payzar may request identity and business information and apply a tiered verification process:

  • Tier 1 (micro-merchants / personal): identity details, mobile phone verification, and a valid South African ID or passport. Transaction limits may apply.
  • Tier 2 (enterprise / expanded POS): additional due diligence, which may include proof of residential or business address, tax identification, business registration details, and selfie liveness or biometric facial verification.

We may restrict or suspend account features if requested verification information is not provided or cannot be verified. Payment providers may apply their own verification requirements and restrictions.

4. Platform services and payment processing

Payzar provides SaaS business-management tools, point-of-sale features, inventory management, transaction tracking through a virtual ledger, and integrations that enable supported digital payment flows. Payzar does not itself provide banking services or hold customer deposits.

Where enabled, payment transactions are processed by Ozow (Pty) Ltd and other authorized payment or clearing partners. Those services are also subject to the relevant provider’s terms. Settlement of funds is made to the nominated South African bank account in line with the applicable provider’s schedule and applicable fees.

Transaction-value limits, velocity controls, and payout limits may apply to manage operational, fraud, and regulatory risks. Applicable limits and payment status may be shown in your account or by the payment provider.

Payment disputes, reversals, and errors: Check payment details before confirming a transaction. Payzar is not responsible for a transfer sent to incorrect details or for an input error, except to the extent caused by Payzar or where applicable law provides otherwise. If a transaction is disputed or suspected to involve fraud, Payzar or the relevant payment provider may place a temporary hold on the affected transaction or funds where permitted by law and the provider’s rules, while the matter is investigated with Ozow and relevant financial institutions. We will communicate material updates through available support channels.

5. Fees and charges

Any applicable service, payment-processing, or settlement fees will be disclosed in the Platform or by the relevant payment provider before you confirm a billable action. You authorize applicable fees to be charged or deducted as disclosed for that service. We will give notice of material changes to Payzar fees through the Platform or by email or SMS where reasonably practicable.

Cancellation and refunds: You may request cancellation of your Payzar software services by written notice to support@payzarapp.co.za. Any notice period will be as disclosed for the relevant service and will not limit a shorter cancellation right that applies under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law. Fees for services already supplied and payment instructions already executed are not refundable except where a refund is required by law or the applicable payment provider’s rules. Outstanding disclosed fees remain payable.

Inactive accounts: Where an account or feature can have a transaction balance, no transaction activity for 12 consecutive months may cause it to be marked inactive. We will take reasonable steps to notify you and verify your contact details. Any remaining funds will be handled in accordance with applicable law and the payment provider’s requirements, including return to your verified bank account where available and permitted. A maintenance fee will not be charged unless it has been separately disclosed, lawfully agreed, and is permitted by applicable law.

6. Prohibited activities

You agree not to use the Platform to:

  • Engage in illegal, fraudulent, or deceptive activity, money laundering, terrorist financing, pyramid schemes, or illegal gambling.
  • Sell illegal goods, illicit drugs, unlicensed pharmaceuticals, counterfeit goods, or weapons.
  • Bypass or interfere with security controls, reverse-engineer or decompile the Platform, or exploit vulnerabilities.
  • Circumvent verification requirements or transaction limits by creating duplicate or fraudulent accounts.
  • Impersonate another person or entity or misrepresent your affiliation with them.

We may restrict or terminate access where we reasonably suspect a breach of these Terms or are required to act by law or a competent authority. We may make reports to the relevant authorities where required by law.

7. Data protection and privacy

Payzar (Pty) Ltd acts as the responsible party for personal information it processes under the Protection of Personal Information Act, 2013 (POPIA). We process personal information to operate the Platform, support payment integrations, help prevent fraud, meet legal obligations, and improve our software.

Where applicable law requires it, transaction records and identity-verification information are retained securely for at least five years, including after account closure. For details about your rights and our Information Officer, read our Privacy Policy.

8. Intellectual property

Payzar or its licensors own the Platform and its software, brand, trademarks, logos, interface designs, and database structures. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your personal or legitimate business purposes.

9. Service availability and liability

The Platform is provided on an “as available” basis. Availability may depend on internet connectivity, banks, payment providers, telecommunications networks, and other third parties. We do not guarantee uninterrupted access or error-free operation.

USSD, SMS, and network availability: USSD sessions and SMS delivery depend on third-party mobile network operators and supporting infrastructure. Delays, failed sessions, or interrupted service may result from operator outages, weak signal, network congestion, or power disruptions, including load shedding. Payzar is not responsible for service interruptions caused by these external factors, except to the extent caused by Payzar or where liability cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Payzar is not liable for indirect or consequential loss, loss of profits, revenue, data, or business opportunities, or interruptions or failures caused by third-party payment, banking, or telecommunications services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2008, or other applicable law.

10. Suspension and termination

You may request account closure by contacting support@payzarapp.co.za. Closure may be subject to completion of pending transactions or settlements and any records we must retain by law. Any notice period disclosed for your service is subject to statutory cancellation rights. Closing an account does not remove your right to any refund or remedy provided by law.

We may suspend or terminate access where you breach these Terms, we reasonably suspect fraudulent or unlawful activity, or a court or regulatory authority requires us to do so. Suspension of Platform access does not remove applicable legal record-retention obligations.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts with appropriate jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be published on our website or in the Platform with a revised effective date. Where required by law, we will notify you of material changes. Continued use after changes take effect constitutes acceptance of the updated Terms.

13. Contact and complaints

For support, questions, or notices about these Terms, contact us: